A Smarter Path to Satellite TV
InfinityDISH.com, the authorized retailer site for ISG—DISH’s largest partner in the nation—is the driving force behind record-breaking new customer acquisitions. Responsible for bringing in more customers than any other retail partner besides DISH itself, the website was designed to revolutionize how users discover and subscribe to premium satellite TV. By combining intuitive navigation with engaging content, the platform delivers a seamless experience tailored for success.
Metrics That Prove the Difference
Increased Visitor Engagement
Through engaging visuals, intuitive navigation, and relevant content, InfinityDISH.com encouraged visitors to spend more time exploring available packages and offers. Personalized recommendations and interactive elements helped keep users on the site, resulting in a 32% increase in average session duration.
Higher Conversion Rates
The redesign prioritized clear and compelling calls to action throughout the customer journey. By refining messaging, improving mobile usability, and strategically placing CTAs, the platform converted more visitors into customers, achieving a 25% sign-up lift.
Reduced Bounce Rates
Understanding user intent was key to improving landing page performance. By aligning content with user searches and offering straightforward navigation to relevant packages, the site reduced bounce rates by 20%, ensuring more visitors stayed engaged.
Improved Checkout Completion
Simplifying the checkout process with fewer steps, clear progress indicators, and multiple payment options minimized user frustration. These adjustments drove an 18% increase in completed purchases, solidifying the redesign’s impact on revenue growth.
See It In Action
Raising Metrics: Additional Landmark Achievements
AT&T
Partnering with AT&T, a leader in telecommunications, I tackled projects to transform their digital customer experience. By optimizing user touchpoints and simplifying navigation, I boosted engagement by 35% and improved conversion rates by 23%, creating a seamless and satisfying journey that delivered measurable results.
Vivint
Collaborating with Vivint, a pioneer in smart home technology, I spearheaded a user interface redesign that elevated the customer journey. By optimizing key touchpoints, I drove a 20% increase in sales conversions and boosted customer satisfaction, delivering a smarter, more seamless digital experience.
Cruise Planners
As a trusted partner of Cruise Planners, a travel franchise giant, I enhanced their website’s usability and created marketing campaigns that resonated with their audience. These efforts resulted in a 30% increase in franchise inquiries and a 25% boost in user engagement, demonstrating my ability to drive lead generation and strengthen customer engagement.
Compare Internet
Collaborating with CompareInternet.com, a leading platform for ISP comparisons, I revamped their search and filtering system to create a more intuitive user experience. This transformation led to a 36% boost in search engagement and a 22% increase in provider sign-ups, significantly enhancing lead conversion rates and user satisfaction.
